Heewon Yi
Front Desk Receptionist
- Served as first point of contact for students and staff, providing accurate information on tutoring services and academic resources
- Managed appointment scheduling and daily administrative operations, supporting consistent service for a high-volume academic center
- Handled inbound phone inquiries and routed requests efficiently across departments
Student Worker
- Delivered customer service in a fast-paced dining environment serving up to 900 customers per shift
- Supported kitchen operations through food preparation, station setup, and service coordination
- Contributed to smooth daily operations by maintaining cleanliness, organization, and service flow
Administrative Assistant / Front Desk Receptionist / Teacher Assistant
- Built and implemented an end-to-end management system for a newly opened academy, covering student records, attendance, payments, and parent communication
- Designed and launched a blog and digital ads, increasing online views from 0 to 500 within one month
- Developed vocabulary quizzes and instructional materials through textbook analysis to improve reading comprehension
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